Frequently Asked Questions

No, we do not bill or accept insurance. My Home Hospital accepts cash for services at the time they are provided.

If imaging is advised or needed, and you wish to proceed, you have the option to utilize our mobile x-ray/ultrasound partner at your home. They have the option to bill your insurance.

For a one-time in-home visit, the cost is $249 which includes your telehealth consult with one of our providers, a paramedic providing treatment(s) in your home with your initial medications and basic labs included.

If your condition can be managed with a telehealth consult alone, the cost is $99.

If you have a membership, your visits are no additional charge unless you exceed the visit limits in the agreement. Visits after exceeding that limit are $149 each.

Yes! We offer monthly memberships starting at $129 for the initial membership and $99 for each additional membership you would like.

Monthly memberships allow for one (1) in-home visit per membership per month. You can allow anyone to use your membership, however, once your visit is used for the month, and you need another visit in the same month, you will need to purchase an additional visit for $149.

We also allow you to purchase a full year membership with the discount of a free month. This gives you 12 visits in a calendar year from the time you enroll. You are not restricted to per month visits and can use them when you need. However, once you reach your limit of twelve (12) visits, you would need to purchase additional visits at $149/each if needed.

Membership visits can be utilized by whomever you choose.

Appointments can be requested between 9am-9pm Monday through Saturday and we area available by call 24 hours a day Monday through Saturday.

We service OKC and the surrounding metro within a 25-mile radius.

Yes! We can treat pediatric patients ages 5 and up with minor or urgent care needs.

We do not manage children with complex medical conditions.

Yes! we are available on holidays. The following holidays are $50 extra.

• New Years Day

• Thanksgiving

• Christmas

If you have a membership, you do not pay the holiday charge.

You can request services in two ways:

1. Call the patient request line at (405) 439-3400 and you will speak with a paramedic or nurse to go through a brief tele-screening call with one of our providers to determine if you are appropriate for our level of care. At this time, it will be determined if your condition can be treated via telehealth alone or the recommendation for an in-home visit by the paramedic or nurse should be done.

2. You may request an appointment between the hours of 9am to 9pm online on our website. Once we receive your request, you will be contacted to confirm your appointment time. Once your appointment time is confirmed, you will be contacted at that time to begin the tele-screening call.

We will do our very best to accommodate your time request, however, due to volume, we may ask you to consider another time.

Same day service is guaranteed!

In the event you have more than one person the same location at the same time that needs to be seen, you will pay the one timer service charge of $249 plus $149 per extra person seen.

If you have a membership, as long as the persons are at the same location at the same time, it will only count as one visit. If you have exceeded your visit limit per your membership agreement, you will be required to pay $149 for the extra visit.

My Home Hospital only provides care at the urgent care level. We are able to assist you with many non-emergent conditions. We are NOT an insurance company and do not have the ability to care for your major medical needs or conditions. We would advise you not to cancel your commercial insurance in the event you have a major medical problem or catastrophic event.

Many people are looking to have Direct Primary Care programs tend to their chronic conditions and utilize a high-deductible plan for major medical issues.

Your My Home Hospital membership would bridge the gap between your chronic care with your DCP and the need to be seen at a traditional hospital for a major medical issue.

Our goal is to take care of your urgent care needs and avoid an unnecessary trip to the emergency department if possible.

Annual wellness checks are generally a complex and complete review of your health in totality. Medicare and Medicaid have very specific requirements for these exams.

My Home Hospital focuses on your low-acuity, non-emergent urgent care needs. We will do a physical assessment when we are treating you, but we would advise you to contact your primary care provider for your annual wellness checkup.

My Home Hosptial is focused and equipped to assess and treat a vast array of minor illnesses and injuries. You can view the conditions we treat here on the website under the tab “What We Treat.”

Depending on your medical history, chronic conditions, of severity of the illness injury found during the tele-screening, we may deem you as not appropriate for My Home Hospital and direct you to seek a higher level of care.

At My Home Hosptial there are no hidden fees or list of treatments that can be added onto the base charge. The ONLY exception would be if radiology was advised.

If your condition can be treated virtually as determined with the tele-screening, you only pay for the $99 telehealth consult. Our provider can write you prescriptions if needed and send to your pharmacy of choice at your cost.

If an in-home visit is advised and agreed upon during the tele-screening call, all in-home visits (one-time or with a membership) include the following:

in-home assessment and treatment(s) by a My Home Hospital paramedic or nurse. Treatments may be:

• Oral, injectable, IV or inhaled medications

• Oral and IV fluids

• Basic wound care and management (we do NOT suture or staple)

• Diagnostic testing to include glucose, Flu A/B, Covid-19 and Strep

• Any basic labs requested by the provider are drawn and results will be called to you once we receive them.

• if you require prescriptions, we can provide certain antibiotics and other routine medications in a 3-day starter pack at the time of visit.

If you require additional medications or prescriptions that we do not carry, our provider can call them in to your pharmacy of choice at your expense.

If radiology is advised, you have the option to use our partner mobile x-ray service. Cash pricing can be quoted at that time, however, they also accept can bill your insurance if you choose.

You will also receive a follow-up call by a provider to check on your condition.

Our goal is to bring urgent care to you for your ease and convenience! That means coming to you, so you don’t have to get out in the weather. Our policy is to make every attempt to do so if it is safe for our paramedics and nurses to travel to you.

There may be times that we temporarily suspend operations due to extreme conditions that would put our clinicians in danger of risk of damage to assets and equipment.

Examples of this would be extreme icing, flooding or impassible road conditions, severe hail or tornados in the path/route to your location, etc. Once the conditions have improved and it is safe to resume operations, we will contact you to see if you would still like us to respond to your needs.

In the event you feel your condition cannot wait or is emergent, you should call 911 for a response.